CRISTO REY TAMPA SALESIAN HIGH SCHOOL

Job Title: Client Relations Manager

Reports To: Vice President of Corporate Work Study

FTE/Classification: Full-time, exempt

Salary Range: $45k-$55k

Cristo Rey Tampa Salesian High School is a Catholic, college-preparatory high school and work study program serving students from families of limited resources.

To learn more about the school and our mission, visit www.cristoreytampa.org and www.cristoreynetwork.org

Position Summary

The Client Relations Manager (CRM) is vital in sustaining and growing Cristo Rey Tampa Salesian High School’s Corporate Work Study Program. Reporting to the Vice President of CWSP, the CRM is primarily responsible for maintaining strong, mission-aligned relationships with current job partners, ensuring high satisfaction levels, and supporting student success in the workplace. This externally facing position requires a polished, professional communicator who can manage multiple accounts, respond to supervisor feedback, and collaborate with school staff to ensure students are prepared and performing well. The CRM acts as a trusted advisor to partners, a mentor to students, and a liaison between the school and the business community.

Key Responsibilities:

Partner Relationship Management

• Serve as the primary point of contact for a portfolio of corporate partners.
• Conduct regular check-ins with supervisors and teams to gather feedback, address concerns, and share student progress.
• Monitor partner satisfaction, promptly mitigate issues, and enhance the value of the CWSP partnership.

Student Support & Performance Monitoring

• Partner in CWSP morning launch and afternoon check-out processes.
• Track student attendance, punctuality, workplace behavior, and performance evaluations.
• Coordinate with school staff and families to address any concerns that arise related to CWSP participation.
• Facilitate job onboarding processes and student team orientation sessions.
• Provide coaching and mentorship to students in preparation for and during job placements.
• Assist in the development and instruction of work-readiness curriculum for both deployed students and those pending job placement.
• Mediate students’ expressed concerns in the workplace.

Communication & Reporting

• Maintain detailed notes, feedback, and records in CRM tools (e.g., Salesforce).
• Prepare and present performance reports to students, internal teams, and corporate partners.
• Collaborate to ensure CWSP scheduling, transportation, and logistics align with partner needs.

Job Retention & Renewal

• Cultivate long-term relationships to increase corporate partner retention year over year.
• Assist in onboarding new partners and training supervisors.
• Identify opportunities for job expansion or referrals to new partners within the existing network.

Event Support & Student Programming

• Participate in Summer Business Training and workplace readiness initiatives.
• Support student celebrations, recognition events, and partner engagement/appreciation programming.

Qualifications

• Bachelor’s degree required.
• Minimum 2 years’ experience in account management, client relations, workforce development, or education.
• Strong interpersonal, organizational, and problem-solving skills.
• Commitment to serving students from underserved communities.
• Comfortable presenting and communicating with executives and business professionals.
• Experience with CRM systems (e.g., Salesforce) is a plus.

APPLICATION PROCEDURES:

Apply online at https://www.dosp.org/schools-office/position-openings-2/ through the Diocese of St. Petersburg. Please include a current resume, cover letter expressing interest, two current professional references, and one personal reference.

Employment is contingent upon the successful completion of a Level II Background Screening.